Thanks for taking the time to reach out to us, Hawkeye14. I understand that uncleared transactions can pose some challenges during the reconciliation process.
Since you're unable to reach the payee, you'll want to consider voiding the check through a journal entry. Here's how:
- Go to the Company menu and select Make General Journal Entries.
- Select your bank in the Account column and enter the amount under the Debit section.
- Choose the account you used to enter the refund and put in the amount in the Credit section.
Alternatively, you can create a bank deposit to move the amount back to your bank. This approach will ensure that the funds are not lost and the transaction is cleared out during reconciliation.
However, I would advise consulting your accountant before proceeding with these options as it may have implications on the previous reconciled period.
Let me share these articles for additional details about these options:
I also want to share these articles for additional guidance and reference when working in QuickBooks:
The Community is always here in case you have follow-up questions, Hawkeye14. We're open 24/7 to offer our when you need it.
