Let me walk you through how to inactivate customers or vendors with unbilled charges, @DB6797.

In QuickBooks Online, you can't directly inactive a vendor or customer if they have unbilled charges. It's a built-in feature to ensure accurate accounting and prevent errors.

To clear your customer's or vendor's billable time charges, you can convert it to an invoice, make it non-billable, or delete it. 

To convert the billable time charges to invoices:

1. Hover to Sales, then select Customers.
2. Double-click the customer you'll want to inactivate. 
3. Look for the billable time charge, click Convert to invoice, then Save. 

To make it non-billable or delete:

1. Hover to Sales, then select Customers.
2. Double-click the customer you'll want to inactivate. 
3. Look for the billable time charge and click Edit.
4. Uncheck the box in the Billable column, then click Save. 
5. If you want to delete it entirely, click Delete. 

Now, we can inactivate your customers and vendors. Please see the attached screenshot for visual reference. 

Meanwhile, you can contact our QuickBooks support if you still want to connect with our data services team and for further guidance in taking the steps provided above. 

To reach our support team:
 

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

Furthermore, you can visit these resources to handle your customers, vendors, and transactions in QuickBooks Online efficiently: 

• Enter vendor credits and refunds. 
• Create and send customer statements. 
• Delete customers with unbilled charges. 

I'm always here to assist you further with inactivating your vendor or customers and managing unbilled time charges. You can use the reply button to submit your comment. Your experience is our priority.