Thank you for following up on this thread, staci77.
We recognize the importance of your time and effort in rectifying your sales tax information. Let me point you in the right direction to handle your concern.
As previously discussed by my peers, we have an ongoing investigation where non-taxable items on invoices are being calculated as taxable amounts. This has led to incorrect information shown in your Sales Tax Liability report.
We advise all users who have been impacted to reach out to our QuickBooks Online (QBO) Care Team and subscribe to our notification list. This will ensure that you receive updates on the issue's progress, including details about permanent solutions.
Here's how:
- In your company, tap the Help icon in the upper right to display the support window.
- Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
- Press the Get help from a human link to see more options.
- In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.
To learn about the best time to contact our support team for QuickBooks Online, click on the link provided: QuickBooks Online.
For your other concern, you'll have to manually calculate the sales tax amount and use the figure to pay your sales tax liability.
For additional resources, I've included an article that outlines the necessary steps to address your sales dues: Create or delete a sales tax adjustment in QuickBooks Online.
Moreover, you; 'll find helpful solutions within these articles to effectively handle tax-exempt customers, file your sales tax return, and gain insights into other sales-tax related topics. Simply browse through each link for detailed instructions:
I appreciate your patience while we're working through this. Don't hesitate to visit the Community again if you have other sales tax concerns or need further assistance navigating through QBO. I'll be glad to provide the assistance you need. Have a good one, staci77.
