Hello there, 10steps.
Let me add clarifications and route you to the appropriate support for your GoPayment app concern.
As my colleague mentioned, some options might be unavailable in the blue GoPayment app as it's a stand-alone payment account. Therefore, you can sign in as a primary admin in the GoPayment app and switch to the new experience.
In the GoPayment app, you can invite users and manage their roles and permissions. Since you're the only user setting up your account, you're already the primary admin.
Moreover, I recommend contacting our payment support team if you've already signed in as a primary admin, linked your merchant account, and still encounter the same error. They have all the necessary tools to investigate your situation and provide the most appropriate resolution.
Here's how to contact us through QuickBooks Online:
- In QuickBooks Online, click Help (?).
- Choose or enter Contact Us.
- Key in your concern and pick Let's talk.
- Choose Start a chat to connect with an expert.
You can also scroll down to GoPayment (Mobile App) with QuickBooks Online to locate their contact details if you need further guidance in this article: Contact Payments Support.
On the other hand, you might want to scan this material to learn more about QuickBooks Payments card readers and the programs or apps that work best: QuickBooks Payments card reader features and compatibility.
Inform us on this thread if you have additional questions about processing payments with the GoPayment app or other related concerns in QuickBooks Online. We'll be around to help.
