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JamesAndrewM
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It hasn't been easy for you and your business. 

 

Since something like this happens, I recommend contacting our QuickBooks for Mac Support Team. It allows them to look into your account and confirm the problem.

 

To speak with one of our experts from QuickBooks for Mac Support. Please follow the steps below to contact support:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then tick Continue.
  5. Sign in to your Intuit account. Click Continue and then Continue with my account.
  6. We'll email you a single-use code. Enter your code and select Continue.
  7. Select to chat with us or Have us call you.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

I'm adding this article you can use in the future: Customize reports in QuickBooks Desktop for Mac.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

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