We hear your sentiments, @Jeanna2.
I'll route you in the right direction for support available to help you get around this issue changing your company logo.
I appreciate you doing the workaround given, but since it's no longer working, I suggest contacting our Customer Care Support Team. They can look into your account and find the root cause of why you've still encountered the same issue.
Here's how you can reach out to them:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Review and choose from the following: Have us call you, or Chat with us.
Moreover, you can review this guide to learn more about uploading, editing, and deleting logos: Add, customize, or remove logos on sales forms.
Also, I have an article that contains videos about modifying company settings: Edit company settings in QuickBooks Online.
Loop me in if you have other concerns with adding logos to your company. I'd be glad to assist you further. Take care.
