Hello there, Dharri06. I appreciate you for joining this thread. Let me make it up to you by making sure you get the best help available so this gets sorted out right away.
Usually, you can easily modify the invoice forms from the Custom Form Styles page. The detailed resolution given by my colleague, ReymondO, above usually fixes these unexpected problems. If you have performed the troubleshooting steps but the issue persists, I recommend contacting our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior.
Here's how you can get in touch with an agent:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion about your concern, then click Continue.
- Choose a way to connect with us.
Please take note of our business hours to ensure we can attend to your needs.
Additionally, check out these articles that outline how to customize the look of your invoices to match the branding of your company and record invoice payments to keep correct financial records:
I'm always around and ready to help if you have more questions about managing your sales transactions in QBO. I'll be here to lend a helping hand. Stay safe!
