Some knucklehead from support called me yesterday to "fix" the issue. 90 minutes later we were at the same point and I asked him why did you call me if in the end you knew what the issue was and Intuit had not changed my e-mail address yet (or ever)? Support there is really starting to show me they are very undertrained. The excuse in the end is "we" (aka me) needs to wait 7-10 days again for the "back end" people to fix the issue.

I want the "back end's" job where you do not have to be very efficient to keep your job.