I see that you've done some troubleshooting steps to isolate the issue, @Skippy101, and I appreciate you for that.
Upon checking our database, there's an ongoing investigation concerning the missing transactions of Chase Bank. This indicates that other users are also facing similar issues. Please be assured that our product engineering team is working diligently to find a permanent solution.
For now, I recommend getting in touch with our Phone Support team so they can add you to the list of affected users. Once added, you'll receive a notification via email about the resolution. Here's how you can connect with them:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
I know how you want our support team to be available during weekends. For now, they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
It's important to categorize your transactions accurately for proper account placement. Then, reconcile them to prevent duplicates and ensure accurate bookkeeping.
Let me know if you have further questions about your bank transactions in QuickBooks. Leave your reply below and I'll provide the necessary help.
