@JLe719 

I'm not sure what the trigger was but my client was just able to find their licensing information in CAMPS today. The billing team sent us some screenshots of the licensing information in their system yesterday. My client also logged into account manager yesterday and CAMPS was just spinning at the same time.

https://accounts.intuit.com/app/sign-in?

Maybe after midnight, their billing system refreshed the data and fixed the glitch