I have tried all of your fixes and they do not work.  Each time I am on the phone with Online Support, the call takes forever because the person I am talking to doesn't know the answer and I have to be put on hold multiple times so they can ask someone else or look it up in your system.  It would be much better if you have someone who knows the issue schedule an appointment to call me.  I have wasted so much time on the phone to no avail.