I see that you're having the same issue, @benbecker. Let me share some updates about this matter.
Upon checking, there's a new and ongoing investigation about connecting Shopify Balance to QuickBooks Online. Rest assured that our Product engineers have informed already about this issue and now working diligently to fix this issue as soon as possible.
In the meantime, I recommend contacting our Customer Support team to add you to the affected users. This way, you can also get updated on the progress of the investigation and when a resolution is available. Here's how to contact our support team:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
Furthermore, you can find helpful resources to manage your transactions in QuickBooks Online to ensure the accuracy and balance of your account:
If you have any other concerns or questions about connecting Shopify Balance to QuickBooks Online, please don't hesitate to comment back here in the thread. Our team is available to assist you with any issues you may encounter and provide you with the necessary guidance.
