Hi there, phyl.
Let me share some troubleshooting steps to fix the issue so you can successfully export the data of your custom reports in QuickBooks.
In this case, you'll need to review the custom reports and ensure there are transactions or data on the report.
If the report has all the information needed for export but you can't see it when you export to PDF and Excel. Then, the issue you encountered may be due to a browser cache-related issue. Let's perform the basic browser troubleshooting steps to isolate the issue. It also helps to improve and speed up your browser's performance.
First, you'll want to restart your browser. Then, try exporting the custom reports in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can see the data when you export the report as PDF or Excel on the private browser, go back to the regular browser and clear your browser's cache. Otherwise, you can use another supported browser.
Additionally, you can check the following articles for further details on handling reports and other data in QuickBooks:
Keep me posted if you have clarification or additional queries. I'll be happy to assist you.
