We appreciate you for joining us here in the thread, bradnic. Let me route you to the support team to help you further with this concern.

In addressing this concern, I advise you to reach the support team again. Our support team can provide a clear and detailed explanation for any updates. We understand that resolving this problem is crucial for the smooth functioning of your business, and we are committed to helping you achieve this goal. Therefore, I highly recommend reaching out support team for the latest update on this case. Our team will be more than happy to assist you in any way possible.

Moreover, you can check out this reference to help you understand Shopify integration: List of all QuickBooks apps that allow Shopify to connect with Intuit.

You can reply to this post for more questions about Shopify balance and QuickBooks Online. I'm here to assist. Have a good one!