@MAnneJ Did you even bother to read through the thread before posting a canned response? This has ABSOLUTELY NOTHING TO DO WITH AN APP. It is an issue with a bank connection. I'm about to cancel my subscription and seek a refund. I'm not even using Shopify Balance anymore at this point, but these kinds of responses and the absolute lack of effort on Quickbooks' behalf to actually resolve this tells me that I don't want to do business with them.