I have been trying to export data from QB on-line to QB desktop (in the US) for several weeks now.  I have attempted this nine times over a period of 2 weeks.  I get this message after selecting Continue from Step 2:  Sorry, but something went wrong on 12:36 PM Feb 1, 2024 when you requested that a company file be created for downloading. Please click Start Over to try again. I click Start Over and then eventually get this message:  Thanks for your request! We'll email you shortly once your data is ready.  But I never receive an email or see a notification on my QB Home Page. I have read the many helpful posts. I've read the QB migration guide.  I've made sure I'm logged is as admin on both desktop and on-line. I've cleared all browser cache.  I've enabled pop-ups.  I've tried incognito.  I've tried Edge and Chrome.  One post said the migration only works with Internet Explorer, which of course is no longer available to download since it has long since been retired.  I tried IE Mode in Edge, but the QB page never reloads.  I have enlisted the help of QB customer support on several occasions. After screen sharing with several different experts, I was finally told that no additional help can be offered because I am not an accountant.  I am a business owner and apparently that doesn't rate high enough to get the help I need from QB.  If anyone has suggestions, please let me know.