I am posting this here, because I have been trying to start a thread for 10 minutes.  Somehow, there is a mysteriously an error every time I try to post it.  Censorship???

I had an issue which I called about last week regarding payroll, and I was told that it would be best to call back on Monday as we run payroll weekly.  I called this morning, and I was on the phone for a little over 30 minutes.  I understood that the representative was unable to help me, and that she believed that no one above her could help me either.  However, I asked to speak with a manager.  She continued to rattle off her five sentence spiel about how she had already answered my questions and a manager would not be able to help me.  We must have gone through me asking and her responding in this manner about 20 times.  So I asked her if she was telling me that I could not speak with a manager, to which she responded with her same lines.  I told her that I simply wanted her to either send me to a manager, or tell me that I was not allowed to speak with a manager.  She would not do either.  She spoke over me, and she ignored any other question that I asked.  35 minutes into the conversation, she hung up on me.  

I am here to say that our company has been with QB since 2017.  We started as a small side business that has grown to around 50 employees.  We have added multiple products through QB as well as other businesses.  I  have watched as customer service has SEVERELY declined over the years, and today was pretty much my breaking point.  I did "click the gear icon and send feedback" as she suggested so many times, but the truth is that it won't make a difference.  Neither will my post here other than to let me vent.  I will be looking for other solutions for our business.  It may take some time for me to transition away, but today, the complete and total obvious disregard for customer service lit a fire under me.

I imagine that most of us using this platform are/were small businesses, and we know that if we treated our customers the way that QB treats us, we would be out of business.  It is sad that there is an apparent lack of leadership at Intuit that even cares how their company is perceived.  One easy search in this community or through google, and you will find a million posts like mine.