Hello there, JSP2415. I'll share insights about performing the reset app data in your QuickBooks mobile app.
Clearing app data will not delete any data that is stored on Google Drive or another cloud storage service. Clearing app data may cause you to lose any unsaved data in the app.
When performing the reset app data, it will delete the stored cache that may cause unusual behavior in the QuickBooks app. This will also refresh your data to see the latest available information in your QuickBooks Online app. You may follow the steps shared by my colleague Jenop2 on how to perform the process.
Also, I'd recommend contacting our Support Team since we have an open investigation about accessing the report tab in the QBO desktop app. Just follow the steps above or click this link: QuickBooks Online Support.
I'll be sharing these resources that will guide you in running and customizing reports in QuickBooks:
Drop a comment below if you have other concerns aside from clearing the QuickBooks app's cache. I'm always here to help. Take care.
