Welcome to the Community, @brian-diamondmus.
I understand you are getting an error message "Something went wrong" when trying to run Profit & Loss Detail report in QuickBooks Online.
Currently, if you are using QuickBooks Online Desktop app, there is an ongoing investigation about the customer getting an error when trying to access the Reports tab. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.
Please know that this is a top priority for us. It will continue to be so until resolved.
I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available.
Here’s how:
- Sign-in to your QuickBooks Online company.
- Click Help (?).
- Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
You can then choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
However, if you are using QuickBooks Online in a browser, I recommend troubleshooting the browser you are using.
The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.
It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above will not work, you can use supported browsers as an alternative.
If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.
If the issue persists, I recommend contacting our Customer Care team. You can request a screen-sharing session so they can investigate further the reason for this issue.
For future reference, you can read these articles about managing reports in QuickBooks Online:
Let me know if you have questions about running reports in QuickBooks Online. I'm always here to help. Have a great day.
