I understand the inconvenience this has caused you, ptravers. Your concern is totally valid, and we will bring it to the attention of management to improve our customer service.
After conducting a thorough investigation, we have identified that the issue is related to investigation number INV-98431. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update soon.
In the meantime, you can try a workaround by opening the QuickBooks Online (QBO) Desktop APP as an Administrator. Once you've done that, click on the Reports tab in the sidebar menu to access the reports you need.
If the issue persist, we recommend reaching out to our QuickBooks Online Support team and requesting to be added to the list of affected users. This will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps:
- Sign in to your QuickBooks Online company.
- Go to the Help icon.
- Click the Search tab and select Contact Us.
- Provide a summary of your concern and click Continue.
- You can choose either chat with us or have us call you.
To learn how to memorize a report and save it with its current customization settings in QBO, you can refer to this article guide: Memorize reports in QuickBooks Online
If you have any further questions about report shortcuts in QBO, please do not hesitate to let us know. The Community is always available for you. Best regards.
