I tried the Reset App Data recommended.  It did not work.  I am still getting the error that reads "Something went wrong. We are working on it".  I have already called online support.  The person that helped me gave me a work-around to get the one report I needed at that moment.  She did not give me a straight answer about fixing the whole problem.  The call took 40 minutes.  How do I get to talk to someone who is actually going to help fix the problem? Thanks.