Thanks for getting back to the thread and adding a further clarification, @jpatt1.
Are you trying to sync your data to the QuickBooks Workforce app? If so, let me jump into this conversation and share some troubleshooting steps to help address the issue.
If you’re having issues with your Workforce app not syncing, these may be some of the reasons:
- Battery save mode, battery optimization mode (Android), or airplane mode is on
- Check the specific instructions from your Android device’s support page to turn off battery optimization for the app
- App was force closed (while clocked in, the app should be open in the background)
- Restrict background data is on (Android) or background app refresh is off (iOS)
- You’re signed out of the app
- The app or the device operating system is out of date
- You’re clocked in on a computer or kiosk (you can only be clocked in on 1 device)
- No data or Wi-Fi signal
- The device is off or the battery died
- You’re in a location with satellite interference
- Your device is damaged
To fix the issue, we can follow these steps:
- Make sure your device settings are correct.
- Check if any of the other listed issues apply to you.
To find out if your Workforce app is syncing properly now, you can force a sync. Simply go to More, select Settings, then Help & Support, and click Sync data.
If you’re still having issues, continue troubleshooting the sync issues by following the steps under the Troubleshoot common sync issues in this article: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).
If you have any other concerns with regard to syncing your data to QB Workforce, just add them to the thread. I'll be more than happy to help. Have a good one.
