@bradnic I just got off the phone with QBO Support. I did the screen share with them too, first via the SmartLook bit built into QBO, then with Intuit Glance, their actual screen sharing software. When we did that one, the agent was able to actually see how the connection fails immediately because I was able to pull the popup window out of the way in time. I was told it was going to be escalated.

I will say that this is my first experience with a Customer Service agent who blatantly ignored my request for a Supervisor. Can't wait until I get the survey.