I can see how hard you tried here. No worries, I'll make it up to you to ensure you never have to deal with this again, mikewiggins.
Have you encountered an error message when connecting your Shopify Balance to QuickBooks Online (QBO)? I've checked here on our end and there's no reported case where customers are unable to connect and integrate Shopify Balance to QBO. In this case, we'll need to properly integrate Shopify with the program. Here's how:
- Open your QBO account.
- In the left panel, click Find apps.
- Type "Shopify" and look for the specific app.
- Then, click Get app now.
If the same thing happens, we can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.
If the same thing happens, please reach out to our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details and support hours, open this article: QuickBooks Online Support. To learn more about Shopify integration, check out these links:
I'm just one click away if you need a hand with syncing data or any QBO-related concerns. I'm always here to help. You have a good one.
