I understand that it can be a challenging task when experiencing issues in QuickBooks Online (QBO). Let me assist you in reaching the appropriate support for further assistance.

Please know this isn't the experience we want for you when managing users within the program. It's advisable to get in touch with our Live Support Team, who can conduct a screen-sharing session and investigate your account further.

Here's how: 

1. Sign in to your QBO account. 

2. Click on the Help (?) icon. 

3. Type in your concern and select Let's Talk. 

4. Choose Contact Us to connect with a live support agent. 

5. Click on Get a callback from the next available expert.

We're available to assist you from Monday to Friday, 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT.

Please read this article to discover various options available for user roles and access permissions: User roles and access rights in QuickBooks Online.

If you require further clarification, revisit the Community space anytime. I'll make sure to assist you in resolving any inquiries promptly.