Hi there, Sharon.
Let me help you route to support and share insights about changing administrator.
Before anything else, I'd like to know what's your QuickBooks subscription why you don't have the Help tab. In the meantime, you can click this link so you can call and reach them: Can't get signed in?
The current primary admin should sign in to transfer the primary admin role. If the current primary admin is no longer with the company, you can request to be the primary admin. Here’s how to transfer the role to an existing user:
- Sign in to QuickBooks Online as the current primary admin. If you can’t sign in, you can recover your user ID or password.
- Select Settings ⚙.
- Select Manage users.
- Find the user you want to make the primary admin.
- In the User Type column, make sure they are listed as Admin. If they’re not, select Edit to change their role to admin.
- Select the small arrow ▼ in the Action section. Then, select Make primary admin.
- Select Make primary admin again to confirm the change.
- Sign out of QuickBooks.
For more details, check out this article: Change the primary admin user in QuickBooks Online.
You might want to update or change your Intuit sign info. Feel free to read this article: Update or change your Intuit Account sign-in information.
Feel free to come back here if you have additional questions about managing your account. I'll be willing to help. Keep safe.
