Hello SheandL,

I followed all the steps you provided and Intuit Data Protect is turned off.  Consequently, my only company file backups are on a local flash drive.  I am very reluctant to try to re-activate it because I've spent the better part of two days on chats or on the phone with QB tech support and none of the agents was able to diagnose the cause of the problem or effect a solution, even with GLANCE sessions.  It has been elevated to a higher level of support.  Something gets hung up in the application.  The IDP window says that I need to sign out of the last session but clicking on the sign-out button doesn't do anything.  Thus my company file has not been backed up online since January 11th.

I'm not sure if you care to respond to this but if you do, please list steps like you did for turning the IDP off.

Thanks,

rschmidt