I am having this same issue. I have called QBO three times now without a resolution. Each time the rep tries to walk me through the same troubleshooting which DOES NOT WORK. Each time they take poor notes and then the case is automatically closed a few days later, even without resolution- what a terrible way of solving problems. Just ignore them until the case closes automatically. I have asked to be added to the INV # but both of the following investigations deserve attention by QBO.