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rschmidt46
Level 2

Turn Off Data Protect

I have a horror story about QB in recent weeks but I won't go into detail in this post.  All I want to do is totally turn off data protect and reinstall it.  My app is stuck on "Your session has expired. Sign out from Intuit Data Protect and sign in again." But I can't sign out.  When I click on Sign Out I get another dialog box with OK and Cancel radio buttons.  Clicking either one just brings me back to the previous screen.  This issue has been going on for 5 days and my company file has not been backed up online since January 11th.  I need to uninstall just this part of QB (or actually be able to sign out and back in) or update it to the most recent version, which it also can't do as long as it's in this error mode.

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