Hi there, @thaijazz1995.
Let me provide some information as to why you're unable to delete or change an accountant in QuickBooks Online (QBO).
To remove an accountant, you'll need to log in to QBO as the primary admin. One possible reason for not seeing the option to delete an accountant could be related to your user permissions. Therefore, it's important to ensure that you've logged in as a primary admin. Once you've confirmed this, you can proceed by following the steps outlined below.
- Click the Gear icon.
- Select Manage users.
- On the Accountants tab, find the accountant you want to remove.
- From the Action column, click Delete.
- Hit Delete to confirm.
If you're still unable to see the option to delete or change an accountant, let's proceed with some troubleshooting steps. A browser-related issue or an outdated cache may be causing QBO not to load properly.
First, let's open your account in a private window. This allows QuickBooks Online to start with a clean slate. Here are some keyboard shortcuts to access an incognito window on supported browsers:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
After successfully logging in to your company using the private window, proceed to remove an accountant user from your company. If it works smoothly, I suggest clearing the cache on your regular browser to clear any outdated files. Alternatively, you can also use other supported browsers.
I'll leave this article on adding accountant users in QuickBooks: Add accountant users in QuickBooks Online. It also contains details on how to remove an accountant from your account.
For future help, you can consult this article for guidance on user management: Add and manage users in QuickBooks Online.
Should you have additional inquiries regarding removing an accountant, please don't hesitate to leave a comment. I'm always available to assist you. Wishing you a fantastic day!
