I contacted support via the instructions provided through the CHAT function and was added to the list for the investigation. I'm disappointed that there is no timeframe for resolution. This is required functionality, we are paying for it, it worked before, now it is broken and does not work. We have costs involved in the manual work arounds we are having to implement. Can we get  REFUND of our QuickBooks licensing subscription fees as our manual work around costs far exceed what we pay for QuickBooks annually. We license the software to make us more efficient, not less efficient. Just trying to put this into perspective that it should be taken much more seriously at QuickBooks and resolved immediately.