Hello there, Dennis.
I understand you want to add the same user email address from your QBDT to your QBO. I have alternative ways to achieve this. You can follow which one best fits your needs.
Since the email address you want to add is already in use, ask them to sign in and check for an invitation message. You can follow these steps to recover the sign-info.
However, if the user has a different email address, you can send an invite to create a new profile with that email address.
If some users have the same email address, you can update it in QBO.
Here's how:
- Select Settings and then Manage users.
- Find the user account and click Edit.
- Change the email address.
- Select Save when done.
Additionally, here's an article that'll help you learn more about the different options for user roles and access permissions: User roles and access rights in QuickBooks Online.
Let me know if you have further concerns about managing your users in QuickBooks Online. I'll be here to answer them for you. Take care.
