I agree! I am so disgusted with them as well. I have using QB for probably 30 years. I have used it for a church, my husbands construction company, an antique store and a museum. I recently went to the online version for the museum and it’s awful. Can’t customize the reports I need like I could with the desktop version. To print labels you have to export to a PDF and then send to a word document. We need to print labels several times a year yet they have no way to print them built into their program. I too have 4 employees and the cost is now ridiculous. I definitely will be looking elsewhere. What happened to being for the small businesses?