We are having a big problem with QuickBooks and getting access to payroll experts that actually know what they are doing.

This is my third day attempting to get them to correct our system which is not calculating our Florida state Unemployment tax payment. We already received a notice of Delinquency from the state and regardless of urgency no one from QB has called me back even though I am told they will reach me within 10 minutes. (today it has already been an hour). Upon trying to reach them again, the number is not blocked and only get a recording to access the help desk on my desk top which has gotten me no where till now.

Frustrated is not the word at this time.