Thanks for joining us on this thread. I'm here to provide some updates regarding the inability to connect Venmo to the QuickBooks Online (QBO) issue and help you point in the right direction for support.
Currently, we've already received reports that some users have also encountered the same issue you're having. Rest assured, our Engineering Team has looked into the issue and our online banking team has determined that your Financial Institution is blocking our access. We have opened communication with the Financial Institution and are working to resolve this issue. Unfortunately, we don't have an expected timeline for when the issue will be resolved.
For now, I suggest reaching out to our Customer Care Team so they can add you to the list of affected users and notify you via email of the resolution updates. You can present either of these investigation numbers (INV-93253 & INV-92263) to our representative to speed up the process. Here’s how to get in touch with them:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
Please check out our support hours to ensure that we can address your concerns on time.
Once everything's good with your transactions, you can visit these resources that will help you speed up the review process of your online bank transactions:
I appreciate your patience as we're working to get the Venmo transactions back to normal again. Please let me know how it goes after reaching out to them. Keep safe!
