We see the importance of this matter, @R13. We'll point you in the right direction to ensure you receive information.
Currently, the issue on the recurring reminders template you're facing is under investigation. I assure you our engineers are already aware of this matter and are implementing measures to provide a solution as soon as possible. Just provide your name and the investigation number INV-95280 to be notified through email.
I'd recommend reaching our live support so they can get your details and add you to the list of affected users. This way, you'll be notified of any progress. Rest assured that you'll receive updates when fixes are available.
Here's how:
- Go to the Help icon and choose Search.
- Select the Contact Us button.
- Enter your concern, then tap Continue.
I'd like to leave this article it includes the contact number you can use to call us directly: QuickBooks Online Support.
I'd appreciate your patience and understanding while we look into this further. If you have further concerns, don't hesitate to reply. I am always around to help!
