Hello there, userkelly1.

Currently, we're investigating adding user issues in QuickBooks Online (QBO). Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-94286.

Here's how. 

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Furthermore, here are some links for learning about managing users, including adding or deleting users and understanding their access and permissions.

• Add and manage users
• User roles and access rights

Additionally, check this guide for the maximum number of users allowed based on your subscription: Learn about usage limits.

Stay in touch if you have additional questions about adding users or other QuickBooks concerns. I'm always here to help.