Thanks for your response, @MCWW.

We're glad to know that my colleague's answer helps you with your banking issues. Providing you with the correct information and troubleshooting process is our top priority. The Community forum is always here to assist you.

I'll leave you this article for future reference in reconciling an account in QuickBooks: Reconcile an account in QuickBooks Online.

Please don't hesitate to post if you have additional queries. I'm always here to assist you. Have a good one!