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MCWW
Level 2

Dumplicate transactions belong to account that doesn't exist

Hello, I have recently solved a problem where my bank changed online systems which caused me to have duplicate accounts.  That problem is fixed, however I am left with a new one.

 

There are duplicate transactions showing payments from a checking account *that no longer exists in my chart of accounts*

 

I cannot zero out these transactions or remove them because they are associated with an account that QBO says is inactive.  However, even with "Show Inactive Accounts" selected in options, the account is not listed in the chart of accounts.  Therefore I am left with the following scenario (at least 20 instances of this):

 

1.  A payment from the correct "Business Checking" account to the "Business Amex Card" account

2.  A duplicate payment from a now nonexistant "SMALL BUS CKG 0010-4-1" account that is not listed in the Chart of Accounts despite having the "Show Inactive Accounts" flag turned on.

 

Please help me either find this missing account or guide me to delete the duplicate transactions regardless of the fact that the original account they are tied to no longer exists.

 

Thank you!

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