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Hi Mamabirdfarm,
Welcome to the Community. I can clarify things about the ability to switch invoice layouts in QuickBooks Online.
Simple Start users migrated to the new invoice experience will have no option to switch to the old layout. For now, the feature is only available in the higher versions of QuickBooks Online.
I know how beneficial it is to change the layout to your preferred invoice display. Know that our product engineers provide updates regularly to improve the features and options, including the navigation.
As we assess this, I recommend sending feedback about the option you need directly to our engineers. We also make changes and adjustments based on user feedback.
Here's how:
- Click the Gear icon in the upper-right corner.
- Select Feedback under Profile.
- Share your feedback.
- Hit Next to submit.
There are a lot of things you can do with the new estimates and invoices in QBO. For more information about the features available, check out this article: See what’s new with estimates and invoices in QuickBooks Online.
Let us know if you still have more questions about the QuickBooks features by leaving a reply. We're always available in this public space. Take care, and have a great rest of the day.