I understand what you feel, @LindaJB.
I'll go over some details to help you get around it to keep you going with your task.
Usually, the More option appears on the created invoices, where you can pull up a transaction journal. So, it doesn't show up when you're still making the transaction.
If the issue persists, I recommend contacting our Customer Support Support Team so they can securely check your account with their tools and find the root cause of this issue. Here's how you can contact them:
- Go to the Help (?) menu.
- Click Contact Us, and provide a short description of your concern.
- Select Continue.
- Choose your preferred way to connect: Chat with us, Have us call you, or Call us.
Just ensure to check our available hours when reaching out so your concerns will be addressed promptly.
Once everything is in place, you'll want to check out this article that can aid you in organizing your transactions: Categorize and match online bank transactions in QuickBooks Online.
I'm always ready to assist you with questions or concerns about managing your bank transactions. Tag me in your reply, and I'll sprint back into action. Take care always.
