This exact thing is happening to me right now, it has been 5 days now. I have spoken to over 12 representatives and each of them have done nothing. They have me sending in documentation and my ID and still have not helped. My business has thousands of client documentation and employee information. They probably make 2k off of me a month in their fees and still can’t help me. There is no way I am going to just walk away from this, I am a few days away from lawyering up and demanding compensation