google search this and look at the community comments, this has been going on for years. QB uses Greendot bank, file complaints with BBB, federal reserve banking commission for Utah, join the FB group, state attorney general, etc. Many many people do not get their money back for years! call eight six six, six five two, four six one one, option 1, extension one two six nine and email complaintsupprt at greendotcorp.com