Hi Mac012021. To this day, still no one can say how I disappeared in the first place. However, after I finally talked to a live person, he discovered that I'm listed as a QBO user twice under the firm account. The initial time I disappeared, my boss invited me as a user under my personal email address. After accepting, I went in and changed the personal email to my work email. Well, somehow my original user profile reappeared and I ended up having two user profiles. I had to change the 2nd invite back to my personal email address, then deactivate that user and activate my original one; this allowed me to get my original user profile back (the one that's connected to my proadvisor profile). That happened a few of months ago, I haven't had the issue since. Hope this helps.