Hello there, @Anonymous,

Let's get you to our QuickBooks Desktop Care Team where you can request a callback or chat with them.

Here's how:

1. On your QuickBooks account, go to the Help menu.
2. Select QuickBooks Desktop Help or press F1 on your keyboard.
3. Click Contact Us.
4. Enter a brief description of your issue, then click Continue.
5. Select Get a callback or Start messaging.

You can read through here for more details: Contact the QuickBooks Desktop Customer Support Team.

I've also added this article to learn more about USB Magtek card reader: Install and use the USB Magtek card reader with a QuickBooks payments account.

Let me know how the call goes by leaving a comment below. I'm always around whenever you need help.