I've had the same problem.  I called and logged the problem with the quickbooks support team and received an email implying it was fixed.  It is not.   A couple days ago I reached out to support via chat.  They informed me that the investigation had been closed.  After about 30 minutes of watching my screen, they finally agreed it is no longer fixed.   Can anyone confirm there is still an active investigation?   Is this working for others yet or still a problem?   Almost a month later and this still isn't fixed!  Not cool Quickbooks :-(.