First off when we purchased online we cancelled desktop.  Why in the world would we want to pay for two subscriptions. Second you customer service sucks. You can never answer the simplest of questions. Your "experts" are no experts. If your program would have migrated all our information correctly then I would have no need to refer back to the Desktop version, BUT IT DIDN'T. Your desktop program is 1000 times better than your online version. Your online is probably the worst program I have used in the 40 years I have been working on computers. I don't think you consulted a CPA or even a bookkeeper when producing this program.  And by the looks of everything I have read in your community and the complaints online I would say there are thousands of long time users that feel exactly the same way.  I don't like the fact that you can lock us out of our program whenever you feel like it.  That happened to me multiple times with desktop. Just because I did not update as fast as you wanted.  Who the heck are you to tell me when to update? I had problems every time I updated and would have to spend hours on the phone with y'all to even get to update. Who are you kidding "thanks for bringing it to our attention" Are you serious, it has been brought to YOUR ATTENTION for years by multiple people and NOTHING CHANGED. And please quit lying my satisfaction is not the least bit important otherwise I would not still be waiting for a call back from a supervisor.  Nice try.