I understand that you have experienced frustration and confusion with QuickBooks, @Pattysue24. It's completely reasonable for you to feel disappointed and inconvenienced by the conflicting information you received about your billing and access to the desktop version. I can assure you that your concerns are important to us, and we genuinely want to address them. 

Migrating to QuickBooks Online (QBO) from QuickBooks Desktop (QBDT) doesn't automatically cancel your billing renewal in QBDT. You'll still need to cancel your subscription to avoid being billed or charged. You can follow the steps below on how to cancel your QBDT file:
 

1. Log into your CAMPs account.
2. Select the QuickBooks Desktop Account you want to modify. If you have more than one, your login profile will show you which one is currently selected.
3. Find your subscription or service in the Products & Services area, then select Details.
4. Verify this is the product or service you no longer need, then select Cancel Service under the active
5. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
6. Confirm your cancelation by selecting Cancel Now.

For detailed information, kindly visit: Cancel your QuickBooks Desktop Subscription.
 

To guarantee the success of the cancelation, I recommend reaching out to the QuickBooks Desktop Support Experts once more. This step is necessary to confirm that the cancelation has been processed and that you will not receive any further charges.
 

Since you already switched to QBO, you might want to check out this article that consists of short step-by-step videos that will help you with managing your QuickBooks account: Learn about QuickBooks Online with how-to videos.

Please know that your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We strive to continuously improve our services based on customer experiences and feedback. Your satisfaction is our top priority, and we will do our best to rectify the situation promptly. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.