I understand what you're going through under the sales tax liability report, @rgm, and @Lala. With that, we recommend calling our support team in QuickBooks Online.
Our phone representative will look into the issue and investigate further why you receive this kind of error. They can review your account in a private setting for your safety.
Please check our support hours so you may reach out to us at a time that works for you.
Follow this guide:
- Log in to your QuickBooks Online account.
- Click the? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief conversation about your situation, then click Continue.
- Choose a way to join us: Get a callback.
Plus, this article will let you understand the difference between the Cash and Accrual methods. It generates a report on your income and expenses differently. See the detailed steps: Choose between cash and accrual accounting methods in QuickBooks Online.
I appreciate your patience while we are looking for remedies for your sales taxes. Please know that we are here to support your growing industry. Keep me notified through your email. Have a wonderful day.
