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Hello there, Pdickson.
Currently, we have an ongoing investigation (INV-90601) about QuickBooks Online deleting primary admin users. Rest assured that our engineers are doing their best to fix it as soon as possible.
I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the case's status and be notified once it's been resolved. I've added the steps below:
- Tap the (?) Help icon.
- Click on Talk to a Human.
- Enter a short description of your concern and press Enter.
- Select I still need a human.
- Choose Contact Us to connect with our live support.
- Select Messaging or Get a callback.
If you're all set, feel free also to explore the QBO All Help webpage to learn more about managing your account.
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!